Contact · We answer our own email

Write to a person, not a queue.

Most things are sorted the same day. If it's about an order, include your order number or your pet's record number and we can find you instantly.

The fastest routes

  • Fix a typo on a certificateReply to your delivery email within 30 days and we re-issue it free under the Typo-Proof Guarantee. The record keeps its number and your download links update.
  • Change what your pet's registry page showsUse manage a record. Hide or show the name, correct a detail, or withdraw the record.
  • Certificate didn't arriveCheck spam and Promotions first, then write to us with your order number and we will re-send it, to a corrected address if needed.
  • Rescues and sheltersCertificates for your adopters, co-branded, at no cost. Just ask.

Email: contact@hitekpets.com
Response time: within one business day, usually much sooner.

Hi-tek Pets LLC · 2910 Evans Mill Rd, Ste B PMB 1028 · Lithonia, GA 30038 · United States

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